Transfers you may already arrange, but haven't taken the wheel on

Let’s talk about airport transfers.

If your front desk team has ever booked a car “just this once,” replied to a long email chain about arrival times, or juggled messages with drivers, then you’re already running a transfer service.

You’re just doing it without a system.

And that creates two problems:

• Transfers are harder to manage than they need to be
• And you might be undercharging for the work involved

Good transfer upselling fixes both.

Why transfers are the easiest place to start

Most hotels already handle transfers. Constantly. They’re:

• Frequently requested
• Time-consuming to coordinate
• High-value for guests

Yet in many properties, they’re still managed manually and priced inconsistently.

Which means more stress for staff — and missed revenue for the hotel.

Part one: better coordination (the real foundation)

Before transfers become a reliable upsell, they need structure.

Guests don’t ask for transfers because they enjoy logistics.

They ask because they want certainty.

When transfers are:

• Clearly described
• Bookable in advance
• Confirmed automatically

…everyone relaxes.

Guests know they’ll be met.

Staff aren’t chasing details.

Drivers get clear instructions.

That operational calm is the foundation. Without it, monetization feels messy.

Part two: fair, consistent monetization

Once transfers are organized, pricing becomes simple.

Instead of:

• “It depends”
• “Let me check”
• “We usually don’t charge, but…”

You offer clear options:

• Airport pickup
• Airport drop-off
• Private driver (half or full day)

Each with:

• Your description
• Your price
• Your place to book

Now the value of your coordination work is visible — and guests are happy to pay for it.

Because you’ve made it easy.

This isn’t about creating something new

You haven’t invented a new service.

You’ve just stopped rebuilding the same process, from scratch, every time someone asks for a ride.

That’s thoughtful, guest-first upselling.

The real operational win

When transfers are standardized:

• Fewer emails
• Fewer errors
• Fewer “just checking…” messages
• Fewer last-minute scrambles

Front desk teams stay focused.

Guests feel looked after.

Management sees consistent revenue.

And that calm, reliable experience? That’s one of the most valuable things your hotel can offer.

👉 Next up: early check-in, late check-out, and other requests that deserve better boundaries.