GUEST ACTIVITY MANAGEMENT FOR RESORTS
Get ready to
rock the front desk!
AKA Thrill 'Em and Bill 'Em
You run this hotel… which apparently means you also run the front desk, the activities desk, and the “Can I have some extra towels?” hotline. Planniac’s got your back—keeping every tour, pickup, pampering session, and internal task perfectly organized whether you’re managing staff or covering the desk yourself. You’re the one pulling the rabbits out of hats—Planniac just makes sure none of them escape. Your guests get the service they love, and you keep your sanity—and your bottom line—intact.
A long list of features - great value!
We’d suggest that you compare Planniac with other software solutions that do the same thing, but well, there really aren’t any.
What's your Planniac personality type?
The kind who just wants to make people happy
Well you’ll be happy too – especially when you see your name in the 5-star reviews.
I'm a world-class multitasker!
Nothing makes you feel better than seeing the plans come together when they were all over the place to begin with!
The kind who's a bit of a control freak, but that's what the job entails, right?
Somebody’s got to keep the process flowing and if that’s you, you’ll love the way Planniac tracks detail after detail after detail and keeps your team accountable.
The forgetful kind.
Make that a thing of the past and never drop the ball when it comes to guest plans and requests.
A hot mess.
There’s help for that…Planniac is like a personal assistant and therapist all in one.
Spreadsheets thrill me like nothing else.
OK then, let’s throw you right in to Planniac. You’ll find your way around in no time!
Concierge intelligence
Quickly respond to guest requests. Be proactive. Make their tour, taxi, spa, local recommendations and restaurant reservations. Then ensure timely pickups and highly satisfied guests. 😃 In other words, give the service they'll remember.
Tours & other activities
What’s on the guest’s bucket list? Who are the best suppliers and what do they charge? Is a guest ready to confirm or should you follow up later? Did it get posted to the Cloudbeds folio yet? Planniac even does that, if that’s what you want.
Manage and bill transfers
How are your guests arriving, and who’s coming with them? 🚕✈ Is transportation included in the reservation or should it be added as a charge? Has the pickup been confirmed, and does the driver know about extra luggage, children, or other details?
Make stays unforgettable
Keep guests engaged, informed, and on schedule, with mobile itinerary updates. 📱 Thrill ’em and bill ’em. Let them select activities from the Planniac upsell tool.
Built-in upsell tools
Offer popular extras & activities like transfers, tours, spa services and events. Planniac takes zero commission. Zilch. Nada. You keep every dollar you make. We're not here to eat your lunch – we're here to pack it for you.
Digital check-in
Pre-registration benefits everyone – a faster check-in and accurate information. Plus, if you need to know additional guests' names, allergies, or childrens' ages for activity planning, you can ask for those on Planniac's online check-in form.
Make sure spa guests glow
Use Planniac to track appointments for your small spa, wellness center, or in-room massage services. Keep your reservations organized in one place, so you never lose track of who’s coming in or when. Reduce no-shows, keep your schedule flowing smoothly, and make sure a missed treatment doesn’t kill the buzz for you—or your guests.
A kitchen that's cool as a cucumber
Catch allergies and quirky food preferences early—yes, even the “no cilantro or I’ll cry” guests. Your kitchen and waitstaff stay in the loop, so special requests don't slip through the cracks. From a romantic dinner for two to prepping 23 tour lunches without a meltdown, you’ll keep service stress-free, and perfectly personalized. 🥪🎯
PMS
integration
Planniac connects directly with Cloudbeds, so reservation details flow in automatically—no copy-pasting or double entry required. The system checks for updates regularly, keeping you perfectly in sync without lifting a finger. Even extras like Add-Ons and Meal Plans are pulled straight into Planniac, so nothing gets missed and your team always has the full picture.
Expanded guest information
Learn as much as you can about your guests — are there birthdays or special celebrations to mark? Does anyone have allergies or dietary quirks? How old are the kids, and do they need anything extra? Planniac makes it easy to document all those details and actually use them, so every guest feels remembered and cared for. 🎈✨
Supplier database
Even a new front desk person can learn your shuttles (internal or external), taxis, tour operators, spas, local restaurants and more. Know who offers which tours, and what the booking policies and prices are. Track the commissions you earn from suppliers.
Clean up housekeeping
Assign in-room setups—extra beds, cribs, or little luxuries like flowers and champagne 🥂—so guests feel extra special. Print task sheets for housekeeping or give them mobile access so they can work magic on the go. So every room sparkles for the right welcome (and maybe a few delightful surprises). 🎉
Smooth shift handoff
Don’t worry about information getting lost! Everyone sees what’s been planned, who planned it, and what needs to happen next.
Capture it all in useful ways
Replace bulky spreadsheets with daily reports that department managers can use for planning purposes. Know at-a-glance who’s in-house and what they need. Mobile versions, too!
An in-room TV hotel channel
An option to have a complete hotel directory along with an upselling tool and dynamic guest itinerary in every room. This feature requires downloadable software from Planniac installed on a Google or Firestick device.
It's front desk Level Up time
As a resort owner or manager, you need to employ great tools to support your great staff. Try Planniac to streamline concierge and front desk tasks, and you should immediately see results. Ensure your business is being done your way.
✅ Staff are organized
✅ Your guest services team is fully informed
✅ Your services are consistent
✅ The ball is not dropped
✅ Opportunities are not missed
✅ You are profiting from upsells
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Your guests are happy
Pricing starts at less that $2 per day
That’s not per user, not per room, it’s per property!
You wouldn’t be reading this page if you didn’t care about outstanding customer service. Try Planniac for free, and let us prove the ways we organize your staff with these unique activity management tools.
"I just love it when the ball gets dropped."
