Planniac doesn’t fit into a category — it defines one.

What you need to know

1. What is Planniac?
Planniac is a system for organizing guest requests and internal tasks, so no detail gets missed.

2. Who is Planniac for?
Planniac is built for boutique and independent hotels that care deeply about guest experience.

3. What does Planniac do best?
Coordination. Guest services stay in one place, so nothing gets missed or misunderstood.

4. How will Planniac make our daily work easier?
It replaces scattered emails, notes, and messages with one clear dashboard.

5. Which teams can use Planniac?
Front desk, concierge, reservations, operations, and management.

6. What if there are features I don’t need?
Use only what you need. Planniac adapts to your business.

7. Can I use it to manage my spa?
Yes. Our optional Spa Planner helps manage rooms, treatments, staff, and appointments.

8. How does Planniac help us earn more?
It helps you track, package, and charge for transfers, experiences, and add-ons.

9. Does Planniac work with Cloudbeds?
Yes. Planniac syncs with Cloudbeds so guest and reservation details flow into your activity-planning workspace. Cloudbeds Add-Ons and meal plans can also be imported, helping your team avoid duplicate entry and keep guest requests tied to each stay.

10. Do you support other PMS systems?
No. Planniac integrates only with Cloudbeds.

11. Is Planniac hard for staff to learn?
There’s a learning curve, but teams familiar with email and a PMS usually adapt quickly.

12. How long does setup take?
Most hotels are up and running in a few days with onboarding and support.

13. Will we need to change how we work?
No. Planniac fits into your existing workflows and makes them clearer and more reliable.

14. How does Planniac pay for itself?
Through time saved, fewer mistakes, happier guests, and better upsell revenue.

15. Is Planniac useful for small teams?
Especially. It helps small teams operate like larger ones.

16. Will guests notice anything?
Yes. Better coordination means fewer errors and more personalized service.

17. Can Planniac replace our spreadsheets and shared docs?
Yes.

18. We already “have a system.” Do we still need Planniac?
Planniac brings informal systems into one reliable platform.

19. Do we need Cloudbeds for folios and incidentals?
For best results, yes. Planniac can post charges directly to the Cloudbeds guest folio where you can take advantage of Cloudbeds’ professional invoices and payment options.

20. Why do hotels choose Planniac?
Because it makes guest service easier, more profitable, and less stressful.

21. Can guests book activities online?
Yes. Hotels can share an activity catalog where guests can browse and request or book experiences. They can also view scheduled activities and choose additional offers through their live itinerary.

22. Can we set capacity limits for activities and timeslots?
Yes. Set limits for individual timeslots so guests see availability as they book, helping your team avoid overbooking.

23. Can we schedule recurring activities?
Yes. Create recurring activities like yoga, cooking classes, or transfers, and update schedules or exceptions anytime.

24. Can Planniac automatically add an activity to every reservation?
Yes. Included experiences like welcome activities or scheduled transfers can be added automatically when a reservation is received.

25. Can we manage multi-day experiences?
Yes. Planniac can manage multi-day activities, including experiences with different start times across different days.

26. Can our team see who is attending each activity?
Yes. Staff can filter by activity and view participant lists for future dates. Lists can also be shared as PDFs.

27. Can outside guests book and pay for activities?
Yes. Planniac can support outside guests alongside in-house guests, with charges handled through your preferred workflow.

28. Can activity staff access Planniac on mobile?
Yes. Staff can use mobile access to view the information they need for the day, including scheduled activities in the views available to their department.

29. Does Planniac support special events and one-off experiences?
Yes. You can create and promote one-time experiences like workshops, holiday events, pop-up dinners, and special excursions.