Planniac doesn’t fit into a category — it defines one.
Here's what you need to know
1. What is Planniac?
Planniac is an online system for organizing guest requests and internal tasks. The goal is "Making details unforgettable so every guest experience is too."
2. Who is Planniac for?
Planniac is built for boutique and independent hotels that care deeply about guest experience—and want systems that support that, not slow them down.
3. What does Planniac do best?
Coordination. Everything related to guest services lives in one place, so nothing gets missed, forgotten, or misunderstood.
4. How will Planniac make our daily work easier?
It replaces scattered emails, notes, and message threads with one clear dashboard. Your team always knows what’s happening and what’s next.
5. Which teams can use Planniac?
Most of them. Front desk, concierge, reservations, operations, and management all benefit from shared visibility and efficient handovers.
6. What if there are features I don't need?
Use what fits your operation today and use more features later if you need them. Planniac works around your business — not the other way around.
7. Do we have to use itineraries?
No — but most hotels love them. They give guests a polished, accurate overview of their stay and help staff stay perfectly aligned.
8. How does Planniac help us earn more?
By helping you properly track, package, and charge for transfers, experiences, and add-ons—so valuable services don’t slip through the cracks.
9. Does Planniac integrate with our PMS?
Yes. Planniac integrates directly with Cloudbeds and stays automatically synchronized, so your data is always up to date.
10. Do you support other PMS systems?
No. Planniac integrates exclusively with Cloudbeds. We chose Cloudbeds because it provides the most reliable, scalable, and modern platform for independent hotels.
11. Is Planniac hard for staff to learn?
We won't lie – there's a learning curve. But if your team can already use tools like email and your PMS, they’ll feel comfortable with Planniac very quickly.
12. How long does setup take?
Most hotels are up and running in just a few days, with hands-on onboarding and support. Optimization might take longer as you make adjustments.
13. Will we need to change how we work?
No. Planniac should fit into your existing workflows — it just makes them clearer, smoother, and more reliable.
14. How does Planniac pay for itself?
Through time saved, fewer mistakes, impressed guests, and better upsell revenue from well-managed services.
15. Is Planniac useful for small teams?
Especially. Planniac helps small teams operate like much larger ones — without adding complexity.
16. Will guests notice anything?
Yes. Better coordination behind the scenes means perfect itineraries, fewer errors, and more personalized service.
17. Can Planniac replace our spreadsheets and shared docs?
Yes — and your team might be very happy when it does.
18. We already “have a system.” Do we still need Planniac?
Many hotels do. Planniac brings those informal systems together into one professional, reliable platform.
19. Do we need Cloudbeds for folios and incidentals?
For best results, yes. Planniac can post charges directly to the Cloudbeds guest folio where you can take advantage of Cloudbeds' professional invoices and payment options.
20. Why do hotels choose Planniac?
Because it makes guest service easier to manage, more profitable, and far less stressful — for everyone involved.
.png?width=600&height=1200&name=Untitled%20design%20(16).png "Untitled design (16)")