Guest experience management for resorts
Use the Planniac® system to upsell, coordinate, bill and share your carefully curated guest services.
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Planniac streamlines every guest request—tours, spa appointments, airport pickups, and more—so your team stays organized and your guests get the best experience, every time. A game changer for small-to-medium size hotels.
Quickly respond to guest requests. Be proactive. Make their tour, taxi, spa, local recommendations and restaurant reservations. Then ensure timely pickups and highly satisfied guests. 😃 In other words, give the service they'll remember.
What’s on the guest’s bucket list? Who are the best suppliers and what do they charge? Is a guest ready to confirm or should you follow up later? Did it get posted to the Cloudbeds folio yet? Planniac even does that, if that’s what you want.
How are your guests arriving, and who’s coming with them? 🚕✈ Is transportation included in the reservation or should it be added as a charge? Has the pickup been confirmed, and does the driver know about extra luggage, children, or other details?
Keep guests engaged, informed, and on schedule, with mobile itinerary updates. 📱 Thrill ’em and bill ’em. Let them select your curated activities from the Planniac upsell tool.
Offer popular extras & activities like transfers, tours, spa services and events. Use your own Stripe account to bill guests (or outside guests) for the experience they book using this colorful, straightforward site.
Pre-registration benefits everyone – a faster check-in and accurate information. Plus, if you need to know additional guests' names, allergies, or childrens' ages for activity planning, you can ask for those on Planniac's online check-in form.
Use Planniac to track appointments for your small spa, wellness center, or in-room massage services. Keep your reservations organized in one place, so you never lose track of who’s coming in or when. Reduce no-shows, keep your schedule flowing smoothly, and make sure a missed treatment doesn’t kill the buzz for you—or your guests.
Catch allergies and quirky food preferences early—yes, even the “no cilantro or I’ll cry” guests. Your kitchen and waitstaff stay in the loop, so special requests don't slip through the cracks. From a romantic dinner for two to prepping 23 tour lunches without a meltdown, you’ll keep service stress-free, and perfectly personalized. 🥪🎯
Learn as much as you can about your guests — are there birthdays or special celebrations to mark? Does anyone have allergies or dietary quirks? How old are the kids, and do they need anything extra? Planniac makes it easy to document all those details and actually use them, so every guest feels remembered and cared for. 🎈✨
Even newbies can quickly see who runs your rides, tours, and recommended hotspots, plus what they charge. Track bookings and commissions with zero stress.
Sell extra beds or little touches like flowers and champagne 🥂—then assign housekeeping to work their magic. Every room shines, every guest smiles. 🎉
Replace bulky spreadsheets with daily reports that department managers can use for planning purposes. Know at-a-glance who’s in-house and what they need. Mobile versions, too!
Don’t worry about information getting lost! Everyone sees what’s been planned, who planned it, and what needs to happen next.
Planniac's core pricing is based on the number of rooms in your hotel. You can add the Online Offers (upsell) and Pre-registration modules to any plan. Or, choose the full-service plan to include the optional modules and priority support.
For small resorts or vacation rentals with 1-5 rooms
For properties with fewer than 24 rooms
For properties up to 70 rooms
For hotels of any size
This optional add-on lets you publish a page with unlimited offers of guest experiences and hotel extras.
Your guests can register in advance for their stay, and you capture valuable information to help expertly serve them.
Reach out to Planniac with questions, for demos, or to explore partnership opportunities. We're here to help your team stay organized and your guests delighted.
You run this hotel… which apparently means you also run the front desk, the activities desk, and the “Can I have some extra towels?” hotline. Planniac’s got your back—keeping every tour, pickup, pampering session, and internal task perfectly organized whether you’re managing staff or covering the front desk yourself. Your guests get the service they love, and you keep your sanity—and your bottom line—intact.
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