It sounds like pushy sales tactics, awkward conversations, and convincing guests to buy things they don’t want. That’s not what we’re talking about here.
Thoughtful, guest-first upselling is about capturing revenue from services your hotel already provides — quietly, conveniently, and confidently.
In other words: found money.
Front desk and concierge teams already act as:
Travel planners
Problem solvers
Local experts
Logistics coordinators
All day long.
And yet, much of this work never shows up in revenue reports — just inboxes.
That’s not a pricing problem. It’s a visibility problem.
Thoughtful upselling focuses on:
Making guest needs visible early
Offering convenience, not pressure – keyword = 'offer'
Setting clear expectations for everyone
If a guest is already asking for it, you’re not selling — you’re helping.
If your hotel already...
Arranges airport transfers
Handles early check-in requests
Recommends guides or drivers
Coordinates special occasions
…then you’re already upselling. You’re just doing it informally.
And informal upsells are the easiest revenue to miss.
Modern guests expect clear options, upfront pricing, and fewer emails.
Hotels that make the effort to make these services visible — online and ahead of time — don’t just earn more. They work less reactively.
That’s better for guests and staff.
👉 Next in the series: turning everyday transfers into consistent upsell revenue.